Laboratory software for physician office laboratories
A physician office laboratory succeeds when it disappears into the practice. Ordering happens where the clinical staff already work, and results come back into the chart without a second system to check.
Where the workflow bites
- Order01
- Eligibility04
- Release08
What carries the weight
- EMR-connected ordering
- Results back into the chart
- Simplified accessioning
What makes this laboratory type different
A POL runs inside a clinic with staff who are not full-time laboratory personnel. Any workflow that demands a separate login and a separate mental model will be worked around rather than used.
Staff are not lab specialists
The workflow has to be obvious, not trainable only through a manual.
The EMR is the centre of gravity
Results that do not land in the chart create duplicate work for the clinical team.
Small volume, real compliance
Documentation and audit requirements do not scale down with volume.
Billing gets neglected
In-office testing revenue is frequently under-collected because nobody owns the claim.
GetLabServices is configured around this workflow — not adapted to it afterward.
What matters most for this workflow
The whole platform is available. These are the parts that carry the most weight for this laboratory type.
EMR-connected ordering
Orders originating in the practice's EMR flow to the laboratory without re-entry.
Results back into the chart
Result delivery to the EMR through an interface, with a delivery record on the lab side.
Simplified accessioning
A short, guided intake path suited to clinical staff rather than dedicated accessioners.
Billing without a billing team
Eligibility, claims and follow-up handled by the platform, by managed services, or both.
Where this laboratory type feels the workflow most
Every stage applies. These are the ones worth looking at closely for your operating model.
01Order
A provider places an order.
Orders reach the laboratory through the portal, an EMR interface, an API call, or as a document — a faxed or scanned requisition. All four paths land in the same order queue rather than four separate inboxes.
- Provider
- Ordering provider, NPI and the facility the order came from
- Patient
- Demographics, insurance and prior history if the patient is known
- Tests
- Test selection against your catalog, with CPT and diagnosis codes attached
What the platform does here
- Portal ordering for providers and clinics
- EMR/EHR order interfaces over HL7 or API
- Document intake for faxed and scanned requisitions
- Standing order and recurring order support
Documents are classified and read before a person touches them, so a faxed requisition arrives as a structured draft order.
Physician office laboratory questions
Do we need dedicated laboratory staff to use this?
No. The in-clinic path is deliberately short — the platform is configured so clinical staff complete a guided intake, and the more detailed laboratory configuration lives with an administrator.
Can results go straight into our EMR?
Result delivery to an EMR is an interface project scoped per system. We confirm feasibility against your specific EMR before committing to it — see the integrations page for how we describe integration status.
The platform
All six capabilities on one data model.
Managed services
Trained operational support where you need capacity.
Clinical Laboratories
High-mix routine testing across many ordering sites, where intake volume and turnaround time decide everything.
Molecular Laboratories
Panel-driven testing with complex result structures, batch workflows and demanding documentation requirements.
Toxicology Laboratories
Screen and confirmation workflows with chain-of-custody discipline and payer scrutiny on every claim.
Ready to modernize your laboratory?
Whether you need a complete LIS, billing infrastructure, workflow automation, integrations, or managed operational support, let's build the right solution for your laboratory.